Array
(
    [nickname] => Array
        (
            [0] => Yola
        )

    [first_name] => Array
        (
            [0] => 
        )

    [last_name] => Array
        (
            [0] => 
        )

    [description] => Array
        (
            [0] => 
        )

    [rich_editing] => Array
        (
            [0] => true
        )

    [syntax_highlighting] => Array
        (
            [0] => true
        )

    [comment_shortcuts] => Array
        (
            [0] => false
        )

    [admin_color] => Array
        (
            [0] => fresh
        )

    [use_ssl] => Array
        (
            [0] => 0
        )

    [show_admin_bar_front] => Array
        (
            [0] => true
        )

    [locale] => Array
        (
            [0] => 
        )

    [wp_capabilities] => Array
        (
            [0] => a:1:{s:8:"employer";b:1;}
        )

    [wp_user_level] => Array
        (
            [0] => 0
        )

    [full_name] => Array
        (
            [0] => Yola
        )

    [_full_name] => Array
        (
            [0] => field_5e52564ba1e99
        )

    [professional_title] => Array
        (
            [0] => 
        )

    [_professional_title] => Array
        (
            [0] => field_5e52565aa1e9a
        )

    [location] => Array
        (
            [0] => Kyiv
        )

    [_location] => Array
        (
            [0] => field_5e525662a1e9b
        )

    [profile_photo] => Array
        (
            [0] => 
        )

    [_profile_photo] => Array
        (
            [0] => field_5e525852a1ea9
        )

    [company_name] => Array
        (
            [0] => Yola
        )

    [_company_name] => Array
        (
            [0] => field_5e525695a1e9c
        )

    [company_category] => Array
        (
            [0] => product
        )

    [_company_category] => Array
        (
            [0] => field_5e5256a1a1e9d
        )

    [founded_year] => Array
        (
            [0] => 2007
        )

    [_founded_year] => Array
        (
            [0] => field_5e52570ca1e9e
        )

    [company_size] => Array
        (
            [0] => 50
        )

    [_company_size] => Array
        (
            [0] => field_5e52572ba1e9f
        )

    [company_country] => Array
        (
            [0] => Ukraine
        )

    [_company_country] => Array
        (
            [0] => field_5e525735a1ea0
        )

    [company_city] => Array
        (
            [0] => Kyiv
        )

    [_company_city] => Array
        (
            [0] => field_5e52573ca1ea1
        )

    [company_description] => Array
        (
            [0] => Who we are

Yola.com is a site building platform with more than 13M users worldwide. Yola enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, Yola's solution offers e-commerce and marketing solutions.

Founded in 2007, the company is headquartered in San Francisco, California, has offices in Cape Town, South Africa, and in Ukraine.
        )

    [_company_description] => Array
        (
            [0] => field_5e525748a1ea2
        )

    [facebook_link] => Array
        (
            [0] => 
        )

    [_facebook_link] => Array
        (
            [0] => field_5e5257dca1ea3
        )

    [linkedin_link] => Array
        (
            [0] => 
        )

    [_linkedin_link] => Array
        (
            [0] => field_5e5257eca1ea4
        )

    [contact_person] => Array
        (
            [0] => 
        )

    [_contact_person] => Array
        (
            [0] => field_5e5257ffa1ea5
        )

    [contact_person_email] => Array
        (
            [0] => 
        )

    [_contact_person_email] => Array
        (
            [0] => field_5e525809a1ea6
        )

    [contact_person_phone] => Array
        (
            [0] => 
        )

    [_contact_person_phone] => Array
        (
            [0] => field_5e525819a1ea7
        )

    [company_website] => Array
        (
            [0] => 
        )

    [_company_website] => Array
        (
            [0] => field_5e525839a1ea8
        )

    [referal_user] => Array
        (
            [0] => 
        )

    [_referal_user] => Array
        (
            [0] => field_5e7955b5144cf
        )

    [email_preferences_new_requests] => Array
        (
            [0] => 1
        )

    [_email_preferences_new_requests] => Array
        (
            [0] => field_5e8ab9d06a7d8
        )

    [email_preferences_accepted_invites] => Array
        (
            [0] => 1
        )

    [_email_preferences_accepted_invites] => Array
        (
            [0] => field_5e8ab9d86a7d9
        )

    [email_preferences_new_cvs] => Array
        (
            [0] => 1
        )

    [_email_preferences_new_cvs] => Array
        (
            [0] => field_5e8ab9df6a7da
        )

    [email_preferences_new_messages] => Array
        (
            [0] => 1
        )

    [_email_preferences_new_messages] => Array
        (
            [0] => field_5e8ab9ef6a7db
        )

    [email_preferences] => Array
        (
            [0] => 
        )

    [_email_preferences] => Array
        (
            [0] => field_5e8ab9c06a7d7
        )

    [_yoast_wpseo_profile_updated] => Array
        (
            [0] => 1589790739
        )

    [dismissed_wp_pointers] => Array
        (
            [0] => 
        )

    [session_tokens] => Array
        (
            [0] => a:1:{s:64:"fc43147d9b77f2b3a51cce40ec2617e2e28dd639fc653e4ed1f41fa110423364";a:4:{s:10:"expiration";i:1591000348;s:2:"ip";s:12:"93.72.90.176";s:2:"ua";s:133:"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36 OPR/68.0.3618.104";s:5:"login";i:1589790748;}}
        )

    [last_activity] => Array
        (
            [0] => 2020-05-29 18:38:06
        )

    [save_profile] => Array
        (
            [0] => 1
        )

    [user_email] => Array
        (
            [0] => 
        )

    [email_unread_sent] => Array
        (
            [0] => false
        )

    [bpbm-last-seen-thread-393] => Array
        (
            [0] => 1589955806
        )

)

Customer support specialist (English)

Yola

  • Company Category

    Product

  • Founded

    2007

  • Company Size

    50

  • Location

    Kyiv

Company Description

Who we are Yola.com is a site building platform with more than 13M users worldwide. Yola enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, Yola's solution offers e-commerce and marketing solutions. Founded in 2007, the company is headquartered in San Francisco, California, has offices in Cape Town, South Africa, and in Ukraine.

Vacancy Details

  • Job Type

    Full Time office

  • Location

    Kyiv

  • Required English Level

    B2 (Upper-Intermediate)

  • Sector

    Ecommerce/Marketplace

  • Project Category

    Other

  • Probation Period

    3 months

  • Team size

    6

  • Relocation Package

    Yes

  • Social Package

    Yes

Project Description

Building platform with more than 13M users worldwide. Enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, Yola's solution offers e-commerce and marketing solutions.

Vacancy Description

About the role

Yola is looking for a Customer Support Specialist. You will provide technical support to Yola’s direct customers, as well as second level support to Yola’s partners.

 

Your Skills

You should definitely have:

- Excellent English written language skills.

- Experience providing technical support via email and live chat.

- Excellent people skills, including patience and the ability to explain technical concepts to non-technical end-users in a clear and understandable way.

- Experience logging bug reports that enable engineering teams to replicate issues reported by end-users and partners.

- Ability to work well under pressure, manage your time effectively and adapt to a constantly changing work environment.

It would be useful if you had:

- A working knowledge of HTML and CSS.

- Experience with both B2B and B2C Support.

- Some experience with web design.

 

Your responsibilities might include: 

- Replying to emails from Yola end users and partners (first and second level support).

- Covering our live chat channel, which services both Yola end users and partners.

- Filing bug reports.

- Participating in Slack channels (company online chat) to both assist and receive assistance from other support team members.

- Making yourself familiar with new developments, changes and feature releases on the Yola platform and being prepared to support both partners and end users in utilizing these features.

- Responding to customers via social media (Facebook and Twitter).

- Assisting in developing support documentation for users and partners.

- Assisting in on-boarding new partners as they launch the Yola’s software to their end users.

Benefits

What we offer

- Opportunity to significantly influence our product roadmap and strategy, and technologies;

- Challenging work in the international professional environment;

- Flexible working hours and possibility to work remotely;

- 20 paid vacation days per year;

- Paid sick leave;

- Team building events;

- A social package, including gym membership, medical insurance and English courses compensation (50%).